ATM Trends in 2024

ATM Marketplace has identified three key areas for innovation for ATMs in 2024.

Use of AI: The first of these is the use of Artificial Intelligence (AI) to combat fraud detection and prevention in particular. It also has potential in areas such as improving maintenance schedules and providing individualised offers to customers. Hyosung Innovue and Diebold Nixdorf are both looking at the use of AI.

Video banking: Some banks are starting to explore the use of video banking as a way of maintaining customer contact as they cut back on branches. ATMs which are capable of video interactions are particularly useful outside of regular branch hours. The sort of interactions already being carried out range from denominationspecific cash withdrawals to balance inquiries, Know Your Customer and Anti Money Laundering checks, account openings, cheque orders and card replacement, all with per-transaction savings.