Malaysia’s Automated Cash Centre Project

Yuserisal Mohd Noor, Head of Automated Cash Centre (ACC), Bank Negara Malaysia (BNM), is a professional project manager and was made responsible by BNM for its project to fully automate its cash centre. He presented at the recent Silk Road Cash & Payments conference on his work.

BNM had identified that by 2016 it would have run out of storage space. The existing site, however, did not have sufficient room to allow for additional cash processing machine capacity and storage space. The existing site was also in the middle of a town and BNM regarded this as making it vulnerable to physical attacks.

When considering its options, BNM decided that the current manual, labour-intensive processes created operational and security risks which an automated plant would significantly reduce.