The UK’s Path to Digital Inclusion

A recent webinar organised by Enryo, an independent consultancy, invited four experts to consider digital inclusion. Speakers addressed how to overcome the very real problem of proving identity and what needs to be done to accelerate digital inclusion. This was counterbalanced by updates on how areas facing cash challenges are being helped, and survey results showing where cash is today in the UK.

In a panel discussion at the end there was general agreement that the UK needs an independent review, similar to the Access to Cash Review, to present a pathway to digital inclusion that delivers universal access to digital payments and digital identity.

There was a view that with cash use falling, the cost of the cash infrastructure is rising, which means that the ready availability of cash as people experience it today could soon end. Hence this webinar and the need for urgent action.