Why Cash Automation Makes Sense

Diebold Nixdorf recently presented a webinar on the benefits and logic of cash automation and how to do cash recycling well.

The presentation started with a description of how banks have managed cash services over time. Banks started introducing Teller Cash Recyclers (TCRs) to help tellers handle cash faster with fewer errors and to keep them safe. The teller still managed the interaction with the consumer. Branches then started installing cash dispensers, mono- or multi-function ATM devices and intelligent depositing devices. Self-service had arrived.

Technology has now allowed these self-service devices to offer much more complete and sophisticated self-service options and teller services directly to the public. For example, live video links to bank experts on products such as mortgages, loans, investments etc. Behind the scenes this equipment can also enable branches to do in-branch recycling.