Latest ATM Report Shows High Levels of Innovation

RBR’s most recent study, ‘ATM Software 2021’, looks at the latest ATM developments across the world.

This starts with NFC/contactless/ biometric customer ID. At the same time, personalising the customer experience is growing, for example giving customers a ‘quick cash’ option to dispense a predefined sum of money. The behind the stage work of running the ATM network is also changing, increasing monitoring from terminal uptime and status to monitoring cash usage, consumable levels and predictive analytics to allow preventative action.

The trend to use different hardware and software continues to grow. Partly this is to cut costs but also to access the latest functionality possible. When ATM networks are large, particularly cross border, this can help achieve flexibility. Banks and ATM providers are looking at how ‘open banking’, which allows customers to share their banking information with accredited third parties, can add value in ATM networks, although no clear conclusions are reached.