Diebold Nixdorf Positions Itself for the Future

In 2016 Diebold and Wincor Nixdorf joined forces to form Diebold Nixdorf, creating a company with global reach in the self-service market. Diebold Nixdorf serves retailers and retail banks providing ATM and point of sale (POS) technology and software to run and integrate the technology and behind the scenes payment platforms. It also offers management services for all these products.

Cash and Payment News™ spoke to Matt Phillips, VP, Head of Financial Services, UK and Ireland at Diebold Nixdorf, to get the latest on what they are doing.

Retail banking

Many commercial banks have adopted a ‘digital first strategy’, which means they want customers to access the banks’ services online, via an app or using self-service equipment, and only talk to staff where these options don’t meet their needs. The pandemic has accelerated banks’ adoption of this strategy.